Shipping policy
Shipping & Refund Policy
Shipping Timeframe
All orders are processed and shipped promptly. Under normal circumstances, delivery is completed within 4 to 6 business days. Please note that this timeframe may vary due to unforeseen factors such as weather conditions, courier delays, or other logistical issues beyond our control.
Delivery Conditions
We strive to ensure timely delivery; however, delays may occur if any unexpected problems arise during transit. In such cases, customers will be informed accordingly.
Refund Policy
We offer refunds under specific conditions only. A refund will be issued if:
- The product is damaged, defective, or incorrect upon delivery.
- The issue is reported within a specified time after receiving the order (e.g., within 3 days).
To request a refund, customers must provide proof (such as images or videos) of the issue. Once the claim is reviewed and approved, the refund will be processed.
Non-Refundable Cases
- Delays caused by external factors beyond our control.
- Change of mind after the order has been shipped.
- Minor variations that do not affect product usability.
We reserve the right to evaluate all refund requests and make the final decision based on our policy.
Contact
For any questions or concerns regarding shipping or refunds, please contact us